Shipping and Guarantee Policy

Shipping Policy

  • Free ground shipping for orders over $99 in the contiguous 48 United States.
  • Under $99 = $9.95 Flat Rate Shipping in the contiguous 48 United States.
  • We aim to process orders same day if placed by 2 PM Eastern Time.
  • Once processed, domestic shipments generally take 2-4 days to arrive. Requests for expedited orders will incur additional charges.
  • If you are shipping to Alaska or Hawaii additional shipping charges will apply.
  • We ship to the contiguous US, Alaska, Hawaii, and internationally (see below).

Return Guarantee Policy

Your satisfaction is important to us. If you’re unhappy with a product, please contact us at within 14 days of your purchase, and we’ll make it right. The product must be unused, unopened, and in new condition to be eligible for a refund. Heat-sensitive products, such as probiotics, are not returnable.

Our team will email you a return shipping label to the email address included in your profile. NOTE: Return labels cost $9.95 and will be deducted from your refund amount once processed. Also, original shipping charges are deducted from the refund.

International Shipping

Some duty tax fees may apply, however, we cannot predict them in advance. Please refer to your Customs agency for more information. We are not liable for and will not refund any orders lost or confiscated by customs.

Once processed, international shipments may take 2-6 weeks to arrive. This can vary greatly based on the country and its customs process

We are not responsible for taxes, duties, brokerage and delivery fees applied to international shipments. We strongly recommend contacting your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for nor refund any packages refused, confiscated, or held for delivery. Please note that you are purchasing at your own risk.

We do not ship to the following countries:

  • Albania
  • Algeria
  • Andorra
  • Armenia
  • Azerbaijan
  • Botswana
  • Cuba
  • Georgia
  • Ghana
  • Hong Kong
  • Iran
  • Kiribati
  • North Korea
  • Kosovo
  • Mexico
  • Nauru
  • Nigeria
  • Palestinian Territories
  • Russia
  • Senegal
  • Sint Maarten
  • Solomon Islands
  • South Sudan
  • Spain
  • Tanzania
  • Tonga
  • Tunisia
  • Tuvalu
  • Ukraine
  • Venezuela
  • Zaire

International Terms & Disclosure

Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, and other duties.

You are responsible for complying with international, national, or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, we are not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind.

By placing an order with NaturalMedicineFormulas®, you agree to the terms above.

International Restricted Items

Due to your country’s import regulations, certain products may not be available for purchase. As regulations change constantly, we strongly recommend checking with your local authorities for information on regulations that may affect your ability to receive your order.

In some countries, importing supplements is limited to one 90-day supply per transaction and must be for your own personal use. Losses incurred due to exceeding your country’s limitations will not be refunded.

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